Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage intricate customer relationships and serve as a reliable advisor to senior stakeholders.

• Formulate engagement strategies that align with customer objectives, organizational framework, and business priorities.

• Design and implement customer success plans with quantifiable business goals and key performance indicators (KPIs).

• Track customer health, proactively identify risks, and lead strategies for mitigation to ensure long-term success.

• Oversee renewal strategies, forecasting, and customer communications throughout the contract lifecycle.

• Facilitate strategic business reviews that highlight return on investment (ROI), business impact, and advancements toward customer objectives.

• Collect, analyze, and relay customer feedback to Product and internal stakeholders.

⛳️ Requirements

• Proven experience in managing customer relationships.

• In-depth knowledge of Schema App's platform, schema markup, knowledge graphs, SEO, and AI-driven search.

• Confidence in engaging with senior leaders and decision-makers.

• Strong comprehension of contracts, timelines, ROI, and customer purchasing dynamics.

🏝️ Benefits

• Excellent health and wellness benefits, with coverage commencing as soon as you start.

• RRSP matching!

• Flexible days off to recharge in addition to vacation days, and you won’t work on your birthday.

• The Culture Club fosters a sense of community among our virtual team through enjoyable and innovative events.