Enterprise Application Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and sustain enterprise applications including NetSuite, Jira, Confluence, Slack, and others, ensuring optimal performance, security, and accessibility for users.

• Deliver daily support and troubleshoot application-related issues, addressing incident tickets and service requests from internal users.

• Act as subject matter experts for managed platforms within integration workflows, working with integration teams to diagnose, escalate, and resolve data flow challenges.

• Create and maintain system documentation, process workflows, and user guides for applications, ensuring that clear and accurate information is accessible to end users and stakeholders.

• Execute data imports, exports, and maintenance tasks, ensuring accuracy and integrity of data across systems.

• Oversee user accounts, roles, and permissions, ensuring appropriate access control across all systems.

• Assist in testing, upgrades, and deployments of application enhancements, collaborating closely with other administrators, developers, and external vendors.

• Collaborate with Service Managers, Developers, and other teams to identify business needs, propose solutions, and deliver application enhancements aligned with organizational objectives.

• Help troubleshoot and resolve system errors, providing timely updates and following up with relevant parties to effectively resolve incidents.

• Approach problem-solving with an architectural perspective, considering upstream/downstream impacts, integration dependencies, and long-term scalability instead of addressing issues in isolation.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience).

• 3-5 years of experience in an enterprise application support or administrator role, working with business systems such as NetSuite, Jira, Confluence, Slack, or similar platforms.

• Familiarity with cloud-based applications and system administration practices.

• Basic understanding of scripting or automation tools (e.g., PowerShell, JavaScript).

• Experience with integration tools like Azure Functions or Data Factory.

• Strong troubleshooting and problem-solving abilities, capable of working efficiently under pressure.

• Exceptional verbal and written communication skills, able to engage effectively with stakeholders at all levels.

• Ability to collaborate within a team environment, manage multiple tasks, and prioritize efficiently.

• Openness to learning new technologies and adapting to a fast-paced environment.

🏝️ Benefits

• Flexible work arrangements

• Learning and Growth opportunities

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program

• 2 Paid Days off for SkillsWave-related activities like exams or final assignments

• Employee wellbeing (Access to mental health services, EFAP program, financial planning, and more)

• Retirement planning

• 2 Paid Volunteer Days

• Competitive Benefits Package

• Home Internet Reimbursements

• Employee Referral Program

• Wellness Reimbursement

• Employee Recognition

• Social Events

• Dog Friendly Office Spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne offices.