English Speaking Customer Support Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a high volume of customer inquiries through phone calls, emails, and chat.

• Achieve performance targets (Call Handling, CSAT, QA, etc.).

• Break down complex information into clear and comprehensible responses.

• Conduct thorough investigations to resolve issues effectively.

• Work collaboratively with relevant teams to facilitate problem-solving.

• Precisely document interactions within ticketing systems.

• Operate independently while ensuring quality and responsiveness.

⛳️ Requirements

• Must reside in Colombia.

• B2 English proficiency or higher (both written and spoken).

• Prior experience in BPO/customer support roles or similar responsibilities.

• Strong analytical and critical thinking abilities.

• Exceptional written communication skills.

• Solution-focused and self-motivated.

• Familiarity with tools such as Zendesk, Gorgias, or Salesforce is advantageous.

• Comfortable working in a remote setting.

• Available to start in the near future.

🏝️ Benefits

• Fully remote work.

• A collaborative and supportive global work environment.

• Exposure to international clients.

• Opportunities for personal and professional growth.