English Gaming Support Agent – Racing Simulator

This is a fully remote position, open to applicants in Albania, +7 more countries.

📋 Description

• In the role of a Gaming Support Agent at 5CA, you will address customer support inquiries for a designated game studio.

• Your responsibilities will include assisting players with account and technical issues, as well as resolving inquiries related to purchases and gameplay for the Assetto Corsa game.

• You will collaborate directly with the client and their team, participating in guided training modules that facilitate your growth, skill development, and improvement.

• Staying informed about the client's latest projects and updates, in addition to previous releases and branding, will be key to helping players enjoy the games they cherish.

• Work hours will be from 10:00 to 19:00 CEST, with weekends off.

⛳️ Requirements

• Proficient in English, both spoken and written, at an advanced level (minimum C1).

• Residing in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, South Africa, Tunisia, or Uzbekistan.

• Possessing extensive knowledge of gaming and a passion for video games.

• Familiarity with racing simulator rigs, peripherals, force feedback, and their configurations.

• Ownership of a modern gaming PC or laptop.

• Capable of quick learning, taking initiative, and excelling in troubleshooting tasks.

• A dedicated, quiet workspace within your home is necessary.

• (Preferred) Familiarity with SimHub software.

• (Optional) Experience in a customer service setting is advantageous.

🏝️ Benefits

• Enjoy the flexibility of working 100% remotely, eliminating commute time and travel expenses.

• Join a fast-paced international company that collaborates with ambitious clients in gaming, e-commerce, and technology.

• Be part of a casual, diverse, and inclusive culture with colleagues from over 80 countries, speaking more than 25 languages, celebrating each individual's uniqueness.

• Access innovative digital tools and comprehensive training, including a library of online courses.

• Participate in various learning and career development initiatives throughout the year.

• Engage in fun employee activities and join 5CA employee-led communities, such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA, among others.