Endpoint Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver technical support and administration for business applications within Windows and mobile environments.

• Diagnose and resolve issues related to application installation, performance, access, compatibility, and functionality.

• Address application incidents, service requests, and escalations, ensuring prompt resolution and effective communication.

• Oversee the application lifecycle, which includes packaging, deployment, updates, maintenance, and retirement.

• Assist in application testing, version control, release readiness, and validation after deployment.

• Implement and manage applications utilizing Microsoft Intune, Group Policy, and other enterprise management systems.

• Set up and maintain application settings, policies, and security requirements to ensure adherence to compliance standards.

• Monitor application deployments, troubleshoot installation problems, and uphold application health and reliability.

• Adhere to service level agreements (SLAs) while providing a high level of customer support.

• Keep precise technical documentation, knowledge articles, and support procedures updated.

• Participate in continuous improvement projects aimed at enhancing application management, user experience, and operational efficiency.

• Collaborate with cross-functional teams to provide high-quality technology solutions.

• Stay informed about emerging technologies and propose enhancements to tools, processes, and service delivery.

⛳️ Requirements

• Experience in a comparable IT application support, endpoint management, or EUC role.

• Proven experience in supporting business applications on both Windows and mobile platforms.

• Practical experience with Microsoft Intune, JAMF, or other Mobile Device Management (MDM) platforms.

• Strong understanding of Active Directory, Group Policy, and Azure AD/Microsoft Entra ID.

• Experience in managing application deployments, packaging, and lifecycle management.

• Familiarity with ITIL or structured IT service management methodologies.

• Basic skills in PowerShell or shell scripting (preferable).

• Exceptional troubleshooting and analytical abilities with a knack for efficiently diagnosing and resolving technical challenges.

• Excellent communication skills, capable of explaining technical concepts to both technical and non-technical audiences.

• Strong attention to detail and the ability to juggle competing priorities in a dynamic environment.

• A collaborative attitude with a focus on knowledge sharing, continuous improvement, and outstanding customer service delivery.

🏝️ Benefits

• Hybrid working model (for most roles) featuring team anchor days to foster collaboration.

• Extensive training and development opportunities that facilitate continuous growth as part of your career journey.

• Significant discounts and benefits designed to enhance your financial well-being.

• A selection of IT equipment to optimize your performance and access to cost-price technology for personal use.

• Enjoyable team events to celebrate accomplishments and connect with colleagues outside of work, contributing to our vibrant culture.