End User Computing Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• A reputable and forward-thinking organization with a significant presence in the market.

• A vibrant, diverse, and multicultural workplace.

• Leadership with extensive market expertise and strategic foresight.

• Commitment to continuous learning and professional growth.

⛳️ Requirements

• Software Packaging & Application Lifecycle (Primary): Package and deploy enterprise applications for Windows and macOS utilizing Microsoft Intune (including Win32 apps, Microsoft Store apps, shell scripts, and PKG/DMG where applicable).

• Develop and uphold standardized packaging practices, including detection rules, requirement rules, dependencies, superdense, uninstall commands, and return-code handling.

• Oversee application lifecycle processes such as intake, packaging, testing, pilot, production rollout, updates, and retirement.

• Manage application versioning, validation, and rollback strategies to minimize operational risk and downtime.

• Modern Deployment & Provisioning (Autopilot): Support Windows Autopilot provisioning workflows, including user-driven and self-deploying scenarios as appropriate.

• Establish and maintain device provisioning standards, such as Enrollment Status Page (ESP), device naming conventions, assignment logic, and baseline policy linkage.

• Validate provisioning results and expedite time-to-productivity by troubleshooting enrollment, app delivery, and policy application issues.

• Endpoint Engineering (Windows & macOS): Develop, test, and maintain endpoint configuration policies across Windows and macOS, including configuration profiles, compliance policies, security baselines, and device restrictions, as well as OS update rings/feature update policies for Windows and macOS update strategies as applicable.

• Collaborate with security and infrastructure teams to ensure endpoint posture aligns with corporate standards (e.g., encryption, conditional access readiness, minimum OS requirements).

• Monitoring, Experience, and Operational Insights (Nexthink Infinity): Utilize Nexthink Infinity to monitor endpoint and application health, proactively detect issues, and validate deployment success.

• Create and maintain Nexthink campaigns or workflows, as applicable, to support user communications, sentiment, and remediation outcomes.

• Provide actionable insights from telemetry to enhance reliability, minimize incidents, and improve digital experience.

• Troubleshooting & Support Enablement: Triage and resolve deployment issues across Intune and endpoint OS layers, including installation failures, detection errors, policy conflicts, app dependency failures, and enrollment issues. Analyze logs and diagnostics (e.g., Intune Management Extension logs, Company Portal logs, macOS install logs, event logs).

• Create and maintain runbooks, knowledge base articles, and operational documentation to enhance support and reduce recurring incidents.

• Cross-Functional Collaboration: Work closely with application owners, security teams, service desk, desktop support, and infrastructure teams to coordinate testing, deployment windows, and change management.

• Engage in CAB/change processes and communicate rollout plans, risks, and mitigation strategies.

🏝️ Benefits

• A competitive salary complemented by performance-based bonuses.

• A comprehensive benefits package.

• Flexible work arrangements, offering remote and/or office-based options.

• A dynamic and inclusive work culture within a globally recognized organization.

• Private Health Insurance.

• Paid Time Off.

• Opportunities for Training & Development in collaboration with esteemed companies.