Employee Services Coordinator

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Review and process tuition reimbursement requests for EdAssist clients.

• Serve as an independent evaluator to ensure adherence to policy standards.

• Comply with the tuition policies of corporate clients.

• Validate grades and receipts against submissions and client specifications.

• Confirm that applicable tuition discounts are reflected on invoices prior to payment submission.

• Process CRM cases and support tickets submitted by employees.

⛳️ Requirements

• At least 2 years of experience in customer service.

• Experience in auditing is preferred.

• A BS/BA degree is preferred.

• High level of proficiency with computers.

• Excellent interpersonal, verbal, and written communication abilities.

• Strong attention to detail.

• Capability to learn and utilize proprietary software and reporting tools.

• Ability to thrive in a fast-paced, dynamic environment.

• Must be authorized to work without requiring employer-sponsored employment authorization or visa.

• Part-time schedule from Monday to Friday, 4:00pm to 8:00pm EST.

• Flexibility to increase to 40 hours per week during peak periods.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid vacation, sick leave, holiday pay, and parental bonding leave.

• 401(k) retirement savings plan.

• Long-term and short-term disability insurance.

• Life insurance coverage.

• Discounts and financial planning resources.

• Tuition assistance and educational coaching.

• Support and resources for caregiving for both children and adults in your family.

• Collaborative work environments.

• Support for career advancement.

• Resources for personal well-being.