Eligibility Chargeback Manager

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Oversee daily chargeback, cash application, and adjustment activities managed by a team of 4–7 analysts.

• Supervise the analysis and resolution of intricate payment discrepancies, pricing differences, contractual concerns, and overdue receivables.

• Guarantee the precise application of cash and adjustments in alignment with audit controls, contractual agreements, and internal policies.

• Prepare and evaluate month-end reports, ad hoc analyses, and summaries for management review.

• Track team performance, productivity, and operational metrics; pinpoint risks and initiate corrective measures.

• Directly manage, mentor, and develop analysts, focusing on performance management, task prioritization, and skill enhancement.

• Act as the primary escalation point for challenging chargeback and accounts receivable matters.

• Collaborate with the Senior Manager on workload planning, team growth, and operational focus areas.

• Deliver operational updates and escalation insights to the Director.

• Serve as a liaison between Chargeback Operations, Finance, Pricing, and external vendors to address disputes and systemic challenges.

• Establish and sustain business reviews and interaction points with key vendors.

• Prepare data, insights, and discussion materials for vendor meetings.

• Monitor vendor performance trends, recurring issues, and necessary follow-up actions.

• Collaborate with stakeholders on vendor strategies, risk factors, and opportunities for enhancement.

• Lead initiatives aimed at process efficiency, data cleanup, and operational enhancements.

• Identify gaps in workflows, controls, and data quality, and propose sustainable solutions.

• Implement process or system improvements in collaboration with cross-functional teams.

• Document processes, controls, and best practices comprehensively.

• Assist in testing, validation, and adoption of system improvements or procedural changes.

• Ensure adherence to audit requirements, internal controls, and vendor-specific deadlines.

• Contribute to identifying and mitigating risks associated with chargeback processing and vendor performance.

• Provide data-driven insights to support prioritization and decision-making.

⛳️ Requirements

• Over 5 years of experience in chargebacks, accounts receivable, cash application, or adjustments in a B2B manufacturing or distribution setting.

• Comprehensive understanding of supplier contracts, chargeback procedures, audit controls, and operational governance.

• Proven experience in leading or managing teams, encompassing coaching, performance management, and task prioritization.

• Advanced skills in Microsoft Excel, including complex formulas, pivot tables, and data analysis methods.

• Practical experience with ERP systems; proficiency in SAP and/or Oracle is required.

• Strong problem-solving abilities and capacity to independently resolve issues and manage cross-functional escalations.

• Exceptional verbal and written communication capabilities.

• Ability to engage effectively with vendors, leadership, and cross-functional partners.

• Competence in managing multiple priorities, assessing team performance, and adhering to vendor-specific deadlines.

• Experience in preparing management updates and operational summaries for senior leadership is preferred.

• High school diploma or equivalent is required.

• An Associate’s degree or higher is preferred.

• For remote work, a cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload speed is necessary.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits commence on the first day of employment.

• Vision benefits available starting on day one.

• Dental benefits starting on the first day.

• Access to well-being and behavioral health programs.

• 401(k) plan availability.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• Minimum of 18 days of paid time off annually.

• Paid holidays provided.

• Leaves of absence options.

• Flexibility for remote work or work-from-home arrangements.