EDI Helpdesk Representative

This is a fully remote position, open to applicants in Montana.

📋 Description

• Act as the primary point of contact for healthcare providers

• Handle incoming calls and address EDI-related questions

• Investigate and resolve provider-related issues

• Perform outbound follow-ups to ensure timely resolutions

• Manage provider and member updates while adhering to standards

⛳️ Requirements

• High School Diploma or GED is mandatory

• At least two years of experience in customer service, call center support, helpdesk support, healthcare operations, or similar fields

• Excellent verbal and written communication abilities

• Proficient in Microsoft Office applications

• Capable of working independently and handling multiple priorities

🏝️ Benefits

• Comprehensive health benefits

• 401(k) employer matching

• Flexible vacation policy

• Educational assistance

• Leadership and technical development programs