Ecommerce Specialist – Vendor Central Expert

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the internal expert on Amazon Vendor Central, offering guidance and best practices to the Marketplace Team and other internal stakeholders.

• Collaborate with Senior Brand Managers to implement strategic initiatives and operational plans for designated brands.

• Assist the Marketplace Team with intricate Vendor Central challenges, troubleshooting, and operational escalations.

• Provide specialized knowledge on Vendor Central capabilities, retail programs, catalog management, and Amazon policies.

• Aid in product launches, catalog updates, listing optimization, A+ Content, and Brand Store projects.

• Analyze Vendor Central data and retail performance metrics to pinpoint opportunities for sales growth, operational enhancement, and risk mitigation.

• Support inventory initiatives related to purchase orders, Instock Rate, Fill Rate, shortages, receiving issues, and replenishment performance.

• Oversee complex Vendor Central cases and liaise with Amazon Support for advanced troubleshooting and escalations.

• Assist with Amazon compliance efforts, Brand Registry coordination, operational troubleshooting, and ensuring retail readiness.

• Create Amazon Attribution links and assist with campaign measurement initiatives as needed.

• Coordinate cross-functional projects with teams from Creative, Advertising, Supply Chain, Operations, Finance, and Leadership.

• Maintain project documentation and track progress using Monday.com and other project management tools.

• Develop and sustain SOPs, training resources, and Vendor Central process documentation.

• Identify potential areas for process enhancements, automation, and operational efficiencies.

• Keep up-to-date with updates, features, retail programs, and best practices related to Amazon Vendor Central.

• Represent Neato in a professional manner during internal and external communications.

⛳️ Requirements

• Highly organized, analytical, and proactive in approach.

• Extensive knowledge of Amazon Vendor Central.

• Capability to provide guidance on Vendor Central, troubleshoot issues, share best practices, and recommend process improvements.

• Understanding of Vendor Central functionalities, retail programs, catalog management, and Amazon policies.

• Experience or ability related to product launches, catalog updates, listing optimization, A+ Content, and Brand Store initiatives.

• Competence in analyzing Vendor Central data and retail performance metrics.

• Familiarity with purchase orders, Instock Rate, Fill Rate, shortages, receiving issues, and replenishment performance.

• Skill in managing complex Vendor Central cases and coordinating escalations with Amazon Support.

• Knowledge of Amazon compliance initiatives, Brand Registry, retail readiness, and Amazon Attribution.

• Proficiency with Monday.com and other project management tools.

• Ability to create SOPs, training materials, and process documentation.

• Capacity to identify opportunities for process improvements, automation, and operational efficiencies.

• Ability to work collaboratively across various teams, including Supply Chain, Advertising, Creative, Operations, Finance, Marketplace, and Leadership.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous vacation and leave policies.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.