E-Learning Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations of partner learning management systems and examination platforms.

• Address and resolve tickets submitted by both faculty and students.

• Prepare, maintain, and troubleshoot issues related to examinations.

• Prepare, maintain, and address issues for courses within the Learning Management System (LMS).

• Conduct course audits as necessary.

• Participate in and lead student and faculty orientations, including holding office hours for online sessions.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in the industry, with 1-3 years preferred.

• Must be comfortable in a support role with a keen attention to detail.

• Technologically adept and capable of functioning effectively as part of a virtual team.

• Strong organizational and communication abilities.

• Prior experience with Learning Management Systems (LMS) is essential.

• Successful completion of a background check is required.

• Familiarity with MS Office Suite, Zoho Ticketing System, various Learning Management Systems like Canvas, Blackboard, and Sakai, as well as examination platforms such as ChiTester and ExamSoft, SmartSheet, Zoom, and Box.

🏝️ Benefits

• A career where your contributions truly make an impact.

• A reliable income with a competitive salary.

• Comprehensive training with support from both team members and management.

• Well-structured professional development plans and opportunities for advancement.

• Exceptional benefits and workplace perks.

• A collaborative and nurturing team environment.