Dynamics 365 Customer Engagement Technical Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with clients and internal stakeholders to create and implement customer-focused Dynamics 365 CE solutions.

• Conduct requirements gathering workshops, business process evaluations, and fit-gap analysis sessions.

• Configure and deploy Dynamics 365 CE applications across Sales, Customer Service, Field Service, and associated modules.

• Develop and enhance solutions utilizing the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse.

• Design and facilitate integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems.

• Contribute to API and integration design through tools such as Logic Apps, Azure Functions, and Power Platform connectors.

• Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE.

• Assist with data migration, deployment tasks, and uphold data quality standards.

• Engage in testing cycles (SIT, UAT) and ensure solutions align with business requirements.

• Provide post-go-live support, troubleshoot issues, and promote ongoing improvement while advocating for best-practice, low-customization solutions.

⛳️ Requirements

• Over 5 years of experience in implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions.

• Practical experience with one or more Dynamics 365 CE modules, such as Sales, Customer Service, Field Service, or Marketing / Customer Insights.

• Strong comprehension of CRM processes and customer engagement best practices.

• Demonstrated ability to collect requirements, facilitate workshops, and convert business needs into effective solution designs.

• Experience in configuring and enhancing solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI.

• Familiarity with Azure and integration technologies like Logic Apps, Azure Functions, and Power Platform connectors.

• Experience working with APIs, REST services, and integrating Dynamics 365 with external systems.

• Knowledge of enterprise data models, security frameworks, and solution architecture principles.

• Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365.

• Experience in application lifecycle management (ALM), deployments, and Agile delivery methodologies.

• Excellent communication, stakeholder management, and problem-solving skills, with the ability to work collaboratively across technical and business teams.

• Post-secondary education in Business, Information Technology, Computer Science, or a related field.

🏝️ Benefits

• RSP Plan

• Comprehensive benefits package from day one

• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

• Interesting work – Engage in exciting projects while working with the latest technologies

• Flexible environment – A workplace that prioritizes personal and professional growth, happiness, and wellness