Dutch Payroll Specialist

📋 Description

• Be an integral part of the team responsible for supporting and executing payroll activities and/or data management/customer service functions, ensuring timely and accurate outputs.

• Assist Managers in engaging with clients by ensuring all information is accurate and delivered punctually.

• Offer support and guidance during all implementations and go-live events.

• Provide daily functional assistance to teams, ensuring successful payroll delivery and taking ownership of the complete payroll process with necessary sign-offs.

• Oversee the maintenance of the Client Solution workbook.

• Update, maintain, and enforce the Defined Work Instructions (DWIs) and other process documentation.

• Ensure and sign off on System Maintenance Testing.

• Support the review of the Statement of Works before it is shared with the Client to ensure it meets its intended purpose.

• Drive the optimization of HR administrative processes to enhance efficiency and promote automation.

• Liaise with customer process leads regarding process gaps, client issues, and escalation management to maximize client satisfaction.

• Resolve technical issues escalated from the team, ensuring all system issues/defects are accurately reported and tickets are logged with necessary details and evidence for investigation by Application Services and/or Products.

• Address functional issues escalated from the team, ensuring all processes are reported correctly and logged with required details and evidence to improve and redefine processes with the customer.

• Collaborate with Operational Management, Transformation, and Products to implement automation, innovation, and continuous improvement initiatives.

• Manage the legislation roadmap and ensure the team is trained on upcoming changes, with processes updated as necessary.

• Provide support during Year End activities.

• Ability to appropriately handle sensitive and confidential information.

• Proactively identify opportunities for upselling.

• Assist Management in resolving client escalations and incorporate lessons learned.

• Mentor and develop team members through training and coaching to empower them in their roles.

• Foster strong relationships with internal stakeholders and keep them informed as needed.

⛳️ Requirements

• Achieve 100% attainment of customer SLA agreements.

• Exhibit professionalism and act responsibly.

• Adhere to all Security and Compliance protocols and quality standards.

• Flexibility to thrive in a global and fast-paced environment.

• Strong attention to detail.

• Excellent written and verbal communication skills in Dutch, along with good English proficiency.

• Self-motivated with a strong desire to learn.

• Relevant experience in payroll administration within an HR consulting, HR Outsourcing, or Corporate setting.

• Familiarity with payroll processes, practices, and related legislation.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (vacation, sick, parental).

• Retirement plans.

• Learning opportunities.