Domestic Customer Service Representative II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Reach out to customers via email and phone.

• Generate job entries in the system for pickups and domestic transfers.

• Assist with providing quotes.

• Confirm product acceptance restrictions for transportation.

• Validate and supply necessary documentation for domestic transport, and upload scanned documents into World Courier systems as required.

• Oversee system updates and gather information from drivers or agents regarding pickup and delivery schedules to keep the system current; offer any necessary feedback or information for shipment movements.

• Schedule pickups and deliveries by contacting customers.

• Input all relevant information, charges, and details into the system and HWB for invoicing.

• Coordinate tracking efforts with operations departments.

• Keep an eye on the system for communications that need feedback or action.

• Assess the optimal route/option prior to dispatching a shipment to its destination.

• Adhere to World Courier procedures, work instructions, and protocols.

• Provide customers with temperature readings in accordance with the applicable procedures.

• Address inquiries from the Finance department related to invoicing processes.

⛳️ Requirements

• Fully graduated or currently enrolled in a college program related to Business, Logistics, or International Relations.

• Minimum of 1 year of customer service experience in transportation firms.

• Intermediate proficiency in English.

• Basic skills in Microsoft Office and Windows.

• Understanding of national transport documentation regulations.

• Collaborative teamwork abilities.

• Strong organizational skills.

• Customer-focused approach.

• Capability to handle multiple tasks simultaneously.

• Initiative and a proactive mindset.

• Excellent communication skills.

🏝️ Benefits

• Benefit offerings outside the US may differ by country and will be aligned with local market practices. Eligibility and effective dates for certain benefits may vary for some team members covered by collective bargaining agreements.