Dispatcher/Router

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in effective communication with WM Drivers to facilitate problem-solving while they are on their routes.

• Manage incoming service requests and provide guidance to drivers.

• Address and resolve issues related to residential, commercial, and roll-off services.

• Collaborate with WM customer service, sales representatives, Route Managers, mechanics, and other operational personnel.

• Utilize WM's proprietary software to oversee same-day ticket routing.

• Prepare routes in advance for the following day.

• Assign drivers to calls based on customer requirements, driver locations, loads, and various daily considerations.

• Enhance routes in coordination with the service department and sites.

• Determine the staffing levels for drivers on a daily basis.

• Allocate routes and service tickets to the appropriate drivers.

• Supervise route activities and ensure completion of routes.

• Handle incoming communications via calls and emails from customer service and sales teams.

• Manage requests for container pickups and deliveries within the market area.

• Communicate with customers while drivers are on-site to address service delays.

• Troubleshoot and resolve issues related to pickups and deliveries.

• Ensure that same-day service is provided for missed pickups by efficiently managing routing and tracking driver movements.

• May require travel of up to 15% to collaborate face-to-face with responsible site dispatchers.

⛳️ Requirements

• High School Diploma or G.E.D.

• At least 6 months of relevant work experience.

• Experience in a team-oriented environment.

• Strong ability to communicate effectively across various departments.

• Capacity to multitask in a dynamic work setting.

• Exceptional organizational skills.

• Prior experience in dispatch, routing, or route optimization is required.

• Preferred proficiency in communication and computer skills.

• Flexibility in working hours is essential.

• Ability to work Monday through Friday, with hours from 10 a.m. to 6:30 p.m. CST.

• Potential availability for overtime and Saturday shifts based on dispatch center requirements.

• Must possess or be willing to obtain a REAL ID or TSA-approved alternative if necessary for air travel or access to federal properties.

🏝️ Benefits

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Established career advancement opportunities.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Short-term disability benefits.

• 401(k) plan with company matching.

• Stock purchase plan.

• Discounted stock options.

• Dependent daycare assistance.

• Paid vacation time.

• Paid holidays.

• Paid personal days.