Dispatcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate daily operations for delivery and pickup utilizing routing and dispatch systems.

• Track fleet activities in real-time and proactively address service interruptions.

• Liaise with Delivery Management, Operations, Sales, and customers regarding route status, service notifications, and problem-solving.

• Facilitate two-way communication through email, phone calls, text messages, ERP systems, and routing software.

• Conduct pre-call communications with customers for the upcoming day's deliveries and pickups.

• Plan, set up, and enhance routes utilizing Descartes Routing Software.

• Manage daily dispatch capacity and foresee operational needs.

• Collaborate with dispatch, operations, and customer service teams.

• Handle escalations and contribute to contingency planning during service disruptions or busy periods.

⛳️ Requirements

• A high school diploma or GED is required.

• A minimum of 3–5 years of preferred experience in customer service.

• Experience in a high-volume call center or a fast-paced service environment is preferred.

• Proficiency in Microsoft Office applications, particularly Outlook, is required.

• Strong technical skills with business software, email systems, and data entry are necessary.

• A typing speed of 40+ WPM is preferred.

• Proven ability to multitask and prioritize effectively is essential.

• Candidates must be authorized to work permanently in the United States.

• This position does not provide current or future visa sponsorship.

• Preference will be given to candidates living in the Eastern or Central Time Zones.

• Applicants must reside within the continental U.S.; residents of Montana, Wyoming, and South Dakota are not eligible.

🏝️ Benefits

• Competitive hourly pay rate.

• Weekly pay schedule.

• Paid training opportunities.

• Standard 40-hour work week with occasional overtime available.

• Culture that promotes internal advancement.

• Comprehensive health insurance (medical, dental, vision) available starting the first of the month after your hire date.

• 401(k) retirement plan with company matching contributions.

• Paid vacation, sick days, and holidays.

• Company-paid disability and life insurance coverage.

• Tuition reimbursement program.

• Employee discounts and additional perks.

• Necessary equipment will be provided.

• Eligibility for the Performance Sharing Plan (PSP) bonus plan.