Dispatcher 3

This is a fully remote position, open to applicants in California.

📋 Description

• Receive service requests from customers as they come in.

• Allocate the right technicians based on their skills, availability, and location.

• Track technician status and keep customers updated on estimated arrival times and service progress.

• Maintain detailed records of service calls, including specifics and technician details.

• Oversee service calls to ensure they are resolved promptly and escalate issues when necessary.

• Collaborate with other departments to fulfill service level agreements.

• Keep track of technician availability and adjust schedules as needed.

• Conduct dispatch administration tasks such as data entry, filing, and generating reports.

• Ensure adherence to company policies and procedures regarding service calls, technician safety, and customer service.

• Analyze dispatch operations for opportunities to enhance efficiency, quality, and customer satisfaction.

• Complete required training and assessments and engage in performance and development evaluations.

• Take part in internal or external meetings, special events, and professional growth opportunities.

• Share knowledge and provide cross-training to other team members.

• Assist with routine tasks and undertake other related responsibilities as assigned.

⛳️ Requirements

• Must be eligible for employment in the US without sponsorship.

• Minimum age of 18 years.

• High School Diploma or GED, or a comparable combination of education and experience is mandatory.

• At least 1-2 years of experience in dispatch operations, ideally within the telecom sector.

• A minimum of 1-2 years of experience with Salesforce or a similar platform is essential.

• Knowledge of dispatching best practices and practical experience using dispatch software and tools to enhance operations is required.

• Familiarity with safety regulations and industry best practices related to field service operations and logistics management is necessary.

• Demonstrated geographical knowledge of the service area and the ability to read maps is required.

• Must be able to work flexible hours, including evenings and weekends, as scheduled.

• Typing speed of at least 40 words per minute is required.

• Strong communication skills in English, including speaking, reading, writing, and comprehension, are a must.

• Proficiency in Spanish is a plus.

🏝️ Benefits

• Become part of a close-knit team—no impersonal corporate environment here.

• Opportunities for growth: promotions and new challenges are integral to our culture.

• Competitive base salary.

• Comprehensive medical and dental insurance fully covered by the company.

• Paid time off for vacation and sick days.

• 11 paid holidays each year.

• Paid days off for birthdays.

• 401k matching program (4%).

• Complimentary fiber internet service for all employees residing within our service area.

• A workplace culture founded on integrity, mutual respect, and a shared mission.