Director, Technical Ad Production – Multi Location Sales Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and guide teams specializing in advanced technical troubleshooting related to advertising measurement and creative integration support, serving as the Tier II escalation point for pixel tracking, attribution issues, and vendor management.

• Collaborate with Product Marketing, Product, and Engineering to develop, launch, and enhance new digital advertising products and solutions, emphasizing AI-driven creative customizations for notable brands and properties.

• Engage in hands-on collaboration and development utilizing performance data with stakeholders from Sales, Customer Success, Engineering, Product, and external vendors to meet business requirements and provide solutions for Enterprise clients.

• Design and execute operational processes for digital advertising, which include troubleshooting, QA testing, trafficking, and data collection.

• Create and oversee automated systems for intake and escalation to enhance efficiency, transparency, and resolution speed.

• Manage support operations through ticketing systems, ensuring compliance with service level agreements.

• Lead initiatives for technical enablement and the development of internal tools in partnership with Sales and Marketing Tech teams, aimed at empowering Campaign Directors and Managers.

• Deliver training and documentation for internal teams on implementation expectations, processes, and tools.

• Ensure adherence to digital advertising and data privacy standards (GDPR, CCPA).

⛳️ Requirements

• 10+ years of demonstrated experience in digital advertising technology leadership, overseeing teams in high-visibility, high-stakes environments.

• Strong foundation in first and third-party technology integration, ad systems setup and enhancement, as well as creative and AI development.

• Proficient in troubleshooting, QA testing, and technical integrations across various digital ad platforms (e.g., Google Ad Manager, Prebid, AdSense, The Trade Desk, Celtra), including pixel tracking and attribution.

• Proven ability to collaborate across functions—engineering, product, sales, legal, and executive leadership.

• Exceptional understanding of the customer experience and a readiness to engage with all levels of the hierarchy while fostering client relationships.

• Experience with ticketing and workflow management tools (Jira, Zendesk), analytics platforms (MOAT, Google Analytics), and productivity tools.

• Strong communication and project management abilities, with a talent for leading and training cross-functional teams and nurturing future leaders.

• Background in driving technical enablement, developing tools, and optimizing advertising operations at scale.

• Familiarity with data privacy regulations (GDPR/CCPA) and compliance concerning digital advertising products.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage.

• 15 days of paid time off (PTO), accruing from the date of hire and increasing after 2+ years of service.

• 12 paid holidays, plus one floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Work from home reimbursement.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.