Director, Patient Experience Data – Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert patient experience (PX) data into actionable insights that enhance performance across various markets and healthcare facilities.

• Manage the entire lifecycle of data, which includes collection, administration, validation, advanced analysis, and reporting.

• Ensure the integrity, scalability, and reliability of data systems.

• Facilitate data-driven decision-making through large-scale analytics.

• Oversee the enterprise PX survey data ecosystem, encompassing survey platforms, databases, workflows, and reporting pipelines.

• Develop and uphold technical standards, documentation, and compliant data transmission processes to provide timely and accurate insights.

⛳️ Requirements

• A Bachelor’s degree in Data Analytics, Healthcare Informatics, Healthcare Data Science, or a related field is required.

• 8-10 years of progressive experience in:

• Healthcare data analytics and insights (including SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, and a strong understanding of EHR data structure, DRG coding, and hospital discharge data structures).

• Data engineering, data governance, or data management.

• Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey).

• Proven experience in leading enterprise analytics initiatives and cross-functional projects.

🏝️ Benefits

• Employee Pricing Transparency

• Professional development opportunities