Director of Partner Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of renewals, retention, and revenue growth for all accounts within your designated territory.

• Proactively recognize renewal risks and expansion possibilities, formulating mitigation and growth strategies well ahead of time.

• Identify, position, and secure opportunities for upselling and cross-selling.

• Establish trustworthy relationships with senior stakeholders and daily users, crafting tailored customer success plans that align with partner enrollment objectives and contract schedules.

• Promote enhanced platform adoption, utilization, and value realization across partner institutions.

• Facilitate regular partner meetings, providing data-driven insights and actionable strategies using platform analytics.

• Assess data trends and partner feedback to shape customer strategies, identify expansion opportunities, and relay performance metrics and recommendations to partners and internal leadership.

• Champion partner needs by influencing Product, Partnerships, and Marketing teams without direct authority.

• Oversee onboarding, post-technical implementation platform training, and best-practice sessions to ensure robust adoption and partner confidence.

⛳️ Requirements

• 5–7+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a B2B SaaS setting.

• Demonstrated success as an individual contributor responsible for renewals and expansion revenue (upsells and cross-sells).

• Experience engaging with or selling to higher education institutions.

• Strong analytical abilities with a knack for translating data into strategic insights.

• Willingness to travel up to 25% and reside near a major travel hub.

🏝️ Benefits

• Offers Equity

• Offers Commission

• Professional development opportunities