Director, Data & AI Product Discovery, Design

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Spearhead the discovery, research, and rapid experimentation processes for Data & AI products.

• Supervise Discovery Designers to ensure a thorough understanding of user requirements.

• Lead user discovery initiatives, which include interviews, contextual studies, surveys, and validation experiments.

• Champion rapid prototyping standards and learning cycles in collaboration with the Data & AI Tech Lead.

• Collaborate with Product Managers and Tech Leads to define problems, personas, journeys, opportunity areas, and feasibility assessments.

• Ensure that the usability of Data & AI products aligns with targeted business objectives.

• Facilitate design thinking workshops and co-creation sessions.

• Ensure that insights contribute to product strategy and roadmaps.

• Mentor and develop discovery designers.

• Align research and design efforts with technical feasibility, compliance, data readiness, and privacy standards.

• Promote the adoption of contemporary discovery frameworks and dual-track discovery/delivery methodologies.

• Define early telemetry and observability requirements.

• Design and refine product workflows that integrate discovery, prototyping, and delivery processes.

• Collaborate with commercialization teams to develop value narratives, proof points, and readiness strategies for AI capabilities.

• Manage discovery tools and vendor strategies while overseeing total cost of ownership.

• Report directly to the SVP of Data & AI Product.

• Execute other related duties as assigned.

⛳️ Requirements

• Over 10 years of experience in product design, UX research, service design, or related fields.

• Bachelor’s degree or an equivalent combination of relevant education and experience is required.

• Proven experience in leading design or discovery teams.

• Familiarity with ADO, Jira, React, Confluence, and other agile project management and collaboration tools is highly desirable.

• Strong qualitative research and prototyping capabilities.

• Proficient in journey mapping, problem framing, and experience modeling.

• Excellent cross-functional collaboration and communication skills.

• Proven ability to lead initiatives across various enterprise functions.

• Understanding of the Product Operating Model.

• A proactive approach and a passion for creating products that resonate with customers and meet business needs.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.