Director, Customer Success

📋 Description

• Oversee, mentor, and nurture a team of Customer Success Executives.

• Act as the primary contact for your designated health system accounts.

• Spearhead enterprise implementations of Hippocratic AI solutions.

• Collaborate with various departments including Product, Engineering, and Sales.

• Establish, monitor, and relay client success metrics.

• Direct change management strategies and promote adoption.

• Implement best practices for onboarding, training, and workflow integration.

• Foster future team expansion by guiding junior team members.

⛳️ Requirements

• 8–12+ years of experience in the healthcare sector, with at least 5+ years in customer-facing leadership positions.

• Proven track record of leading and developing teams that manage enterprise accounts.

• Extensive knowledge of clinical workflows, operational processes, and care delivery models.

• Experience in leading cross-functional projects within a startup or rapidly growing technology environment.

• Strong executive presence coupled with excellent communication skills.

• Demonstrated success in achieving implementation excellence, leading change, and delivering quantifiable results in healthcare innovation.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.