Director Client Services – Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the overall client experience within your designated territory and oversee customer relationships after implementation.

• Clearly communicate the value of our service line and assist in addressing customer inquiries.

• Collaborate across various departments including Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts to advance client initiatives throughout the organization.

• Conduct monthly calls and quarterly business reviews with your portfolio of clients, as well as on-site visits to ensure client satisfaction and strengthen partnerships.

• Directly shape the experiences of our clients at the executive leadership level and serve as the escalation point for any satisfaction-related concerns.

• Balance the responsibilities of a client advocate with that of a strong representative for Access TeleCare, requiring minimal supervision.

• Engage in frequent travel within your assigned territory and to corporate offices.

• Travel 30-40% within your territory and to corporate locations.

• Perform other duties as assigned.

⛳️ Requirements

• A Bachelor’s Degree is required.

• A minimum of 6 years of experience in a customer-facing account management role within the healthcare sector or a related field.

• At least 2 years of experience in the Behavioral Health domain is advantageous.

• Capability to employ strategic, critical, and analytical thinking to resolve customer issues and requests.

• Strong comfort level in communicating with and/or presenting to employees at all levels within a hospital environment (C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT personnel).

• Prepared to serve as the subject matter expert on your clients for internal Access TeleCare stakeholders, providing insights on trends, issues, and opportunities that can enhance product offerings and operations.

• Highly organized with a focus on project management.

• Preference for working with existing clients rather than prospecting for new business.

• Proven experience using CRM applications (Dynamics and Salesforce) for documentation and information gathering.

• Proficient in clearly communicating information using Microsoft applications: Outlook, Excel, Word, and PowerPoint.

• Ability to organize data for effective communication during face-to-face, video, or phone meetings (both internally and externally).

• Capability to identify growth opportunities within your portfolio of clients.

• Ability to thrive in a fast-paced, high-growth environment.

• Must be willing to travel 30-40% within your territory and to corporate offices.

• Must be able to remain in a stationary position for 50% of the time.

🏝️ Benefits

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).

• Flexible vacation and wellness days — we prioritize performance and work-life balance.

• A culture that promotes ownership, transparency, and results — where the best ideas are encouraged.

• Opportunity to directly influence patient access on a nationwide scale.