Digital Workplace Administrator

📋 Description

• Act as the main system administrator for Common App’s internal communication and knowledge management systems.

• Concentrate on the Atlassian Cloud platform and Google Workspace environment.

• Take ownership of the configuration, optimization, governance, and adoption of platforms across the enterprise.

• Serve as an advocate for digital workplace tools; provide training materials for staff.

• Ensure that technologies enhance productivity, collaboration, and operational excellence.

⛳️ Requirements

• Applicants must reside in the United States.

• Must be willing to travel to participate in the biannual Common App Retreat.

• Atlassian Cloud Administration: Extensive knowledge in configuring and managing Jira Software, Jira Service Management, Jira Assets, and Confluence in a cloud setting, including workflows, permission schemes, automation rules, custom fields, and project/space governance.

• Google Workspace Administration: Strong proficiency in overseeing Google Workspace at the organizational level, encompassing user and group management, organizational units, security configurations, DLP policies, Google Vault, mobile device management, and service-level access controls.

• Service Desk Design and ITSM: Proven capability to design and enhance IT service management solutions utilizing Jira Service Management, including request types, queues, SLA configurations, customer portals, and incident/change management workflows.

• Data Schema Management: Experience in maintaining structured data schemas, including Jira Assets object types, attributes, and relationships, as well as a grasp of relational data concepts and import/export configurations.

• Automation and Scripting: Familiarity with Jira Automation, Google Apps Script, or workflow automation tools (e.g., Zapier, n8n) to optimize repetitive administrative tasks and boost platform efficiency.

• Product Management Acumen: Capability to develop and oversee a product implementation roadmap for enterprise SaaS platforms, integrating user requests, vendor feature releases, and organizational priorities into a prioritized backlog of enhancements.

• Project Management: Demonstrated ability to plan, execute, and deliver technology projects independently, managing timelines, stakeholder expectations, and cross-functional dependencies from start to finish.

• Agile and Scrum Methodologies: Understanding of Agile frameworks and their application in Jira, including board configuration, sprint management, and backlog grooming to support engineering and cross-functional teams.

• Training and Enablement: Proven talent in creating and delivering end-user training materials, documentation, quick-reference guides, and presentations that simplify complex tools for non-technical audiences.

• JQL and Advanced Reporting: Expertise in Jira Query Language (JQL), Confluence Query Language (CQL), and dashboard/report creation to provide actionable insights and operational visibility to stakeholders.

• Written and Verbal Communication: Ability to clearly convey complex technical concepts to non-technical stakeholders, produce well-organized documentation and governance policies, and present recommendations to leadership.

• Vendor and Marketplace Management: Experience in assessing, installing, configuring, and managing third-party apps and integrations from the Atlassian Marketplace and Google Workspace Marketplace, including cost-benefit analysis and security reviews.

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field; or an equivalent combination of education and experience.

• 4–6 years of experience in system administration, SaaS platform management, or a related IT role focused on enterprise collaboration tools.

🏝️ Benefits

• Work-Life balance

• Virtual-first office

• Paid Time Off (PTO)

• Seven company-wide holidays

• Nine floating holidays*

• Sick leave

• Monthly mental health day

• Choice of PC or MAC laptop

• Option to select an external monitor, keyboard, mouse, and/or headset

• One-time office setup stipend

• Monthly remote work stipend

• Monthly mobile stipend

• Market-based salaries

• Performance-based bonus

• 403(b) retirement plan

• 5% company contribution

• Additional 5% company match

• 3-year vesting schedule

• Participation may begin immediately

• Choice of two health insurance plans

• Health Savings Account, based on health plan selection

• Medical Flexible Savings Account, based on health plan selection

• Vision insurance

• Dental insurance

• Insurance coverage begins on the date of hire

• Dependent Care Flexible Spending Account

• Maven virtual clinic for women’s and family health

• Company provided life and AD&D insurance

• Opportunity to purchase additional life insurance for self, spouse, and dependents

• Company provided short and long-term disability insurance

• Budgeted annual funds for professional development

• Growth opportunities within the company

• Mutual of Omaha Employee Assistance Program

• Mutual of Omaha will preparation services

• Mutual of Omaha travel assistance

• Payroll dedicated pet insurance through PinPaws

• 1Password family account