Digital Solution Manager

This is a fully remote position, open to applicants in Croatia.

📋 Description

• You will develop innovative, comprehensive solution concepts that intelligently integrate customer experience, transformation, and the application of AI technologies.

• You will analyze customer requirements and processes to identify optimization potentials.

• Together with interdisciplinary teams, you will design future-oriented service and transformation models.

• You will present complex concepts in clearly structured, visually appealing presentations.

• You will be responsible for the methodological advancement of our solution design approaches.

⛳️ Requirements

• A completed degree in business administration, business informatics, or a comparable field is preferred but not mandatory.

• Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design.

• A proven track record in designing and implementing multidisciplinary and/or cross-border solutions.

• A solid understanding of digital business models, modern customer experience technologies, automation, and the application of AI.

• Experience in conceptualizing complex solutions as well as preparing proposals and tender documents.

• Excellent knowledge of MS Office, particularly PowerPoint and Excel.

• Proficient in both German and English, with strong written and verbal communication skills.

🏝️ Benefits

• Flexible working hours.

• Opportunities for further education.