Digital Care Advanced Practice Provider, NP/PA

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Provide compassionate clinical care through real-time and asynchronous chat, along with other responsive care channels.

• Handle multiple patient interactions while ensuring accurate documentation and prompt follow-up.

• Direct and supervise patients’ medical management using a comprehensive approach, including the 5M framework.

• Collaborate effectively with primary care providers, specialists, pharmacies, and specialty care teams.

• Coordinate care with patients’ family members and caregivers as necessary.

• Evaluate and offer clinical guidance and follow-up regarding symptoms, medication inquiries, lab results, and new health issues.

• Refer patients to telephone, video, in-person, urgent, or emergency care when chat interactions are inadequate.

• Take ownership of patient needs until resolution or documented transition occurs.

• Ensure accurate and timely EHR documentation in adherence to legal, ethical, and telehealth standards.

• Recognize opportunities to enhance patient experience and outcomes through digital workflows and proactive communication.

• Participate in the development of digital workflows, standardized responses, escalation protocols, and quality benchmarks.

• Assist broader Devoted Medical service lines as required.

• Provide flexible clinical coverage across Responsive Care queues and on-call services.

• Comply with relevant laws, regulations, patient privacy standards, and telehealth guidelines.

⛳️ Requirements

• Advanced Practice Provider (NP or PA) with a minimum of 3 years’ experience in primary care, house calls, internal medicine, family medicine, geriatrics, palliative care, and/or urgent care.

• Capability to assess AI-generated responses for clinical accuracy and safety.

• Nurse Practitioners: must possess active and in-good-standing RN and APRN licenses.

• Physician Assistants: must hold an active and in-good-standing Physician Assistant license.

• Required licensure and certification must be maintained in good standing.

• Ability to secure licenses in requested states within 90 days of hiring, starting from the signing of the offer letter.

• Willingness to commit to four ten-hour shifts weekly.

• Availability for working hours from 8am-6pm MST/PST, with flexibility for EST/CST hours.

• Previous experience in virtual care or telehealth settings is preferred.

• Experience in real-time, queue-based, or high-volume telehealth clinical environments.

• Proven ability to collaborate with interdisciplinary care teams and coordinate remote care.

• Comfort in managing complex or at-risk patient populations in a digital-first environment.

• Adaptability and curiosity in a fast-paced, dynamically changing setting.

• Must reside within one of the contiguous 50 states.

🏝️ Benefits

• Performance-based bonuses distributed quarterly or annually ($10K-$20K).

• Employer-sponsored health insurance with low or no premium costs.

• Employer-sponsored dental and vision plans with low or no premiums.

• Generous paid time off policy.

• Monthly stipend of $100 for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions, excluding Director roles and above.

• Commission eligibility for Sales positions.

• Parental leave program offered.

• 401K program available.

• Devoted Health covers all expenses and provides complete administrative support for obtaining and maintaining licenses in all required states.