DevOps Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the comprehensive DevOps function, ensuring the reliability, security, performance, and governance of both production and non-production environments.

• Accountable for the stability, operational performance, and availability of all e-commerce and digital applications across Development, QA, and Production.

• Assess and implement AI-driven solutions to enhance CI/CD pipelines, predictive monitoring, automated incident resolution, and resource optimization.

• Set and track key performance indicators (KPIs) and service level objectives (SLOs) to uphold platform reliability and measure success.

• Direct the triage and resolution of incidents, service requests, and problem tickets, ensuring that respective tickets are assigned and managed within the relevant ticket management platform.

• Foster and sustain strong relationships with other IT teams, business stakeholders, and third-party support partners by sharing priorities and collaboratively addressing issues to continuously enhance performance against operational SLAs.

⛳️ Requirements

• Practical experience with cloud technologies (SaaS, PaaS, IaaS, Serverless, Containerization, Low-code, automation).

• Solid understanding and experience in implementing ITIL, security standards, and operational governance.

• Extensive background in supporting web-based applications in digital and retail environments.

• Exceptional time management, interpersonal, and communication skills, both written and verbal.

• Strong customer service orientation when interacting with both internal and external stakeholders.

🏝️ Benefits

• Comprehensive pay and benefits package

• Development training opportunities

• Chances to collaborate with talented individuals

• Programs that reward and recognize employees for outstanding performance