Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Become part of a development team, collaborating seamlessly with fellow developers.

• Design and sustain systems, APIs, automation processes, and integrations with bots.

• Develop, maintain, and enhance custom applications within the Zendesk platform.

• Deliver fully functional features from the development stage to production (dev → production) with a high level of autonomy and ownership.

• Engage actively in technical discussions and refinements to meet squad requirements.

• Work closely with the Tech Lead and senior developers to advance the technical capabilities of systems.

• Participate constructively in code reviews to uphold the quality of the team's code.

• Take responsibility for your time estimates, proactively addressing risks and obstacles.

⛳️ Requirements

• Strong expertise in developing responsive Single Page Applications (SPAs) using ReactJS, which is essential for creating custom applications.

• Proficiency in managing local and global state utilizing State, Reducers, and Context API.

• Effective use of native hooks and the ability to create custom hooks.

• Adherence to best practices for componentization, code reuse, and application architecture.

• Practical experience with TypeScript and a robust understanding of typing, interfaces, and best practices to maintain safe and clean code.

• Familiarity with data validation libraries such as JOI, ZOD, or similar tools.

• Experience with build, bundling, and linting tools (e.g., Vite, Webpack, ESLint, Prettier).

• Background in building and consuming RESTful APIs and web services, which is crucial for integrations and bot webhooks.

• Experience with queues and asynchronous processing (e.g., BullMQ, Redis).

• Understanding of caching concepts and query optimization to enhance performance.

• Additional essential knowledge includes security concepts such as authentication and authorization (JWT, OAuth) and secure usage of third-party APIs.

• Proficient in Docker for daily tasks, including reading and modifying Dockerfiles and docker-compose files.

• Familiarity with core AWS services (S3, EC2, Lambda, RDS).

• Understanding of CI/CD processes and deployment pipelines (e.g., GitHub Actions or similar).

• Experience with relational databases, particularly PostgreSQL.

• Knowledge of non-relational databases such as MongoDB or DynamoDB.

• Nice-to-have: Prior experience with the Zendesk API or ZAF (Zendesk Apps Framework), creating bot flows (e.g., Blip, Chatwoot, ManyChat, or similar), and familiarity with event-driven architecture.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Flexible work hours and the possibility of remote work options.

• Collaborative and inclusive team environment.

• Access to the latest tools and technologies.