Deployment Strategist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with strategic customers to gain a comprehensive understanding of their AI transformation objectives and identify their primary challenges, especially regarding customer-facing and operational workflows powered by AI agents.

• Take ownership of key deals from start to finish — from pinpointing the appropriate use case to formulating commercial terms (such as outcome-based pricing, license fees, and implementation arrangements) and successfully closing them.

• Immerse yourself in strategic customer environments: act as a trusted partner with a dedicated account, spend significant time on-site, and take responsibility for delivery outcomes as if you were part of their team.

• Discover high-impact use cases through close engagement with customer challenges and workflows, and collaborate with Forward Deployed Software Engineers to bring these solutions to fruition.

• Advise customers on best practices for deploying our products (e.g., ElevenAgents); including agent design, orchestration, and production readiness to maximize adoption and impact.

• Explore potential applications in new industries and broaden our AI solutions across various sectors globally.

• Present the results of our work and proposals for future initiatives to audiences ranging from technical teams to C-suite executives.

• Work alongside our Research teams to provide field insights back into ElevenLabs' platform and models, contributing to the shaping of the roadmap.

• Create and deliver engaging demonstrations of ElevenAgents and our broader AI technology to both new and existing customers.

• Collaborate daily with customers' engineering and executive teams to ensure agents are production-ready and achieve measurable business outcomes.

⛳️ Requirements

• A minimum of 3 years of experience in a technical capacity working with customers. Experience with enterprise customers is preferred.

• Background in product development, delivery, and change management.

• Commercial acumen: comfort in engaging in deal discussions, structuring value propositions, and navigating enterprise sales cycles alongside Go-To-Market partners.

• Basic proficiency in Python and familiarity with API integration, adequate for prototyping, demonstrating, and effectively communicating with engineering teams.

• Strong communication and problem-solving abilities; particularly the skill to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.

• A demonstrated history of taking ownership of complex, ambiguous projects and delivering successful results.

• Flexibility to work across diverse customer environments, industries, and technical use cases.

• Technical knowledge and familiarity with common LLM, tools, and AI agent frameworks.

• Capability to creatively map enterprise use cases and workflows to AI systems.

🏝️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to shape the future of AI, surrounded by a team dedicated to pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means being part of a dynamic team with numerous opportunities to make an impact - extending beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs actively supports professional growth through an annual discretionary stipend.

• Social travel: We provide an annual discretionary stipend for you to connect with colleagues each year, based on your preference.

• Annual company offsite: Each year, we gather the entire team in a new location - previous offsites have included Croatia and Italy.

• Co-working: If you’re not situated near one of our main hubs, we offer a monthly co-working stipend.