Dental Virtual Assistant, Accounts Receivable, Reactivation, Lead Engagement

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist a dental practice with an emphasis on patient engagement, managing appointments, reactivating patients, and overseeing the revenue cycle.

• Conduct outbound calls to bring back inactive patients.

• Make outbound calls to connect with new leads.

• Handle Accounts Receivable (AR) management, including claims and collections.

• Verify insurance information.

• Schedule and book appointments.

• Close new patient appointments.

• Provide administrative assistance as required.

• Collect patient history based on established workflows.

• Offer charting support.

• Deliver outstanding professional customer service during interactions with patients.

• Operate with the video/camera on during shifts as necessary.

⛳️ Requirements

• Proficient in outbound/cold calling and reactivating patients.

• Excellent English communication skills with clear pronunciation and a neutral/low accent (essential for patient interactions).

• Minimum of 1 year of direct experience in Accounts Receivable (AR) and collections.

• At least 1 year of experience in outbound calling (reactivation, leads, booking).

• Familiarity with insurance verification.

• Preferably a background in dental or medical office processes.

• Professional and confident phone demeanor.

• Strong customer service experience with a patient-facing focus.

• Comfortable with high-volume outbound calls (collections, reactivation, and lead engagement).

• Proactive and responsive in communication.

• Willingness to engage in daily check-ins and supervision.

• Consistent attendance and dependability.

• Experience with Oryx Dental software (highly preferred).

• Familiarity with dental or EHR systems.

• Experience in appointment scheduling, patient coordination, lead engagement, and outreach.

• Nursing or clinical experience is a plus.

• Clear and professional written and spoken English.

• Relevant work experience.

• Ability to provide NBI Clearance and/or Local Police Clearance (mandatory prior to onboarding).

• Availability to work with the video/camera on throughout the entire shift.

• Reliable laptop or desktop computer required.

• High-speed internet connection (minimum 15 Mbps).

• Noise-canceling headset necessary.

• Webcam required for virtual meetings.

• Quiet, professional working environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Enroll in our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays based on client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent upon client approval.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or additional hours based on your performance.