Delivery Coordinator

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the shipment and tracking processes for packages dispatched from CareKinesis fulfillment centers.

• Track and monitor shipments utilizing both internal and external tools and dashboards.

• Deliver timely shipment updates to team members and leadership.

• Collaborate with national couriers, clients, providers, pharmacy teams, and various internal departments.

• Ensure accuracy in shipment destinations and delivery times.

• Address, resolve, and escalate any delivery exceptions, shipment errors, and challenges.

• Monitor weather conditions throughout the United States to proactively address potential delivery delays.

• Follow client contracts and purchase orders to create accurate invoices and credits.

• Generate shipping reports using information from carriers and dashboards.

• Stay informed about shipment transit times and consolidate shipments for greater efficiency.

• Engage in reclamation tasks, including the retrieval and restoration of shipping packages.

• Contribute to quality initiatives and identify opportunities for process improvements.

• Report any potential quality-assurance concerns.

• Ensure compliance, operational efficiency, quality standards, and information security in accordance with company policies, HIPAA, and applicable regulations.

• Manage shipping and related requests to enhance the client experience.

• Coordinate return requests from PACE clients.

• Assist with return packages and order crediting through the JIRA customer portal and Appfire.

• Stay current with training and best practices relevant to the role.

• Perform additional duties as assigned.

⛳️ Requirements

• High School diploma or equivalent is required.

• Consideration may be given for experience in a related role or field.

• A minimum of 3 years of experience in shipping is preferred.

• Experience in a pharmacy or healthcare setting is preferred.

• Ability to evaluate and analyze problems or tasks from diverse perspectives.

• Capability to adaptively apply problem-solving techniques and utilize logical, systematic, and sequential processes.

• Working knowledge and familiarity with clinical terminology and its related impacts.

• Effective and professional written, verbal, and interpersonal communication skills.

• Ability to multitask and manage multiple priorities without compromising quality.

• Detail-oriented and well-organized.

• Proficient in computer skills, including proprietary and pharmacy software.

• Proficiency with shipping, delivery, and order-management systems, including FedEx, UPS, TForce, and TOMS.

• Competency in Microsoft Office Suite, particularly Excel and SharePoint.

• Excel proficiency in quantitative analysis, charting, pivot tables, formulas/algorithms, and trend analysis.

• Availability to work an average of 40 hours per week and outside of normal business hours on an ad hoc basis.

• Must be eligible to work in the United States.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability coverage.

• Voluntary benefits.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.

• Medical, dental, and vision coverage beginning the first of the month following the date of hire.

• Equal employment opportunity.

• Drug-free work environment.