Deliverability Specialist – Messaging Channels: Email, SMS

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary operational contact for clients and internal stakeholders, overseeing daily communications, status updates, follow-ups, and tracking requests.

• Assist in the setup, implementation, and onboarding processes for new clients; manage a portion of lower-complexity accounts for regular operational support.

• Facilitate SMS onboarding, integrations, and application setup (10DLC / Short Code); monitor daily SMS performance and data quality; aid in gathering requirements and coordinating with stakeholders.

• Analyze daily metrics across Email and SMS to detect anomalies, performance variations, or operational risks; create recurring reporting packages and initial summaries.

• Maintain standard operating procedures (SOPs), runbooks, onboarding checklists, and client-specific operational documentation; manage the intake and prioritization of routine tickets.

• Provide backup support for routine operational tasks related to Email and SMS during PTO, absences, or when workload increases.

⛳️ Requirements

• 1–3 years of experience in operations, client support, campaign/channel management, or a related coordination capacity.

• Proficient in working with performance dashboards and reporting to identify trends, anomalies, and early warning indicators across various channels.

• Some knowledge of email deliverability concepts (bounce rates, complaints, domain/IP reputation) or a strong desire to develop that expertise while on the job.

• Familiarity with, or a willingness to learn about, SMS compliance and setup requirements such as 10DLC and Short Code registration.

• Experience with, or the ability to quickly learn, ESPs, CPaaS platforms (e.g., Twilio), or marketing operations tools.

• Capable of communicating clearly and professionally, both in writing and verbally, with clients and internal stakeholders.

• Comfortable utilizing SQL and Python for basic data exploration and automation tasks.

🏝️ Benefits

• Flexible vacation policy.

• Medical, dental, and vision insurance.

• Options for traditional and Roth retirement savings.

• Company-sponsored disability and life insurance.

• Flexible Spending Account and Limited FSA.

• Family-friendly parental leave and time off for volunteering and voting.

• Access to an on-demand wellness platform for you and five friends or family members.

• PerkSpot discount program available for over 900 merchants nationwide.