DDA Collector

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Collect payments for designated overdue checking accounts

• Examine account documentation thoroughly

• Reach out to customers and clients via telephone

• Generate written communication as requested by customers

• Set up repayment plans to reduce organizational losses

⛳️ Requirements

• High school diploma or equivalent qualification

• Two to three years of experience in a collections call center

• Strong understanding of loan collection policies and procedures, fair debt collection practices, and relevant laws

• Excellent customer service and relationship management skills

• Ability to identify and address exceptions, as well as organize and interpret information

• Strong verbal and written communication abilities

• Capacity to adhere to U.S. Bank's policies and procedures, including the Code of Ethics and Business Conduct, along with related workplace conduct and safety regulations

🏝️ Benefits

• Healthcare coverage (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability coverage

• Pregnancy disability and parental leave

• 401(k) plan and employer-funded retirement options

• Paid vacation (ranging from two to five weeks based on salary grade and tenure)

• Up to 11 paid holidays annually

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise specified by law

• Incentive and recognition programs

• Equity stock purchase options

• 401(k) contributions

• Pension plan