Database Support Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver in-depth technical support and engage with customers on a daily basis.

• Collaborate with customers on TimescaleDB administration, database design, optimization, and implementation.

• Oversee support cases from initiation to resolution.

• Cultivate and maintain strong customer relationships to ensure their success.

• Acquire knowledge of new products and seek opportunities to enhance products, processes, and company culture.

• Participate in an on-call rotation approximately every five weeks.

• Work weekday shifts from Monday to Friday during local hours, adhering to a 5-day, 8-hour schedule.

⛳️ Requirements

• Bachelor’s degree in computer science, information systems, or equivalent experience.

• Experience in relational database management at scale, including administration, data modeling, and query optimization.

• Proficiency with relational databases, with PostgreSQL being a significant advantage.

• Background as a technical support professional assisting external customers.

• Strong ability to comprehend and learn new software products.

• Excellent communication skills, with the capability to convey patience and empathy when explaining complex technical concepts to diverse audiences.

• Familiarity with broad cloud computing principles and hands-on experience with AWS, GCP, and Azure.

• Experience with both relational and NoSQL databases, as well as data modeling tools.

• Knowledge of PostgreSQL, including best practices, query plan analysis, backup/restore, migrations, etc.

• Familiarity with TimescaleDB; candidates are encouraged to download and test it prior to the interview.

🏝️ Benefits

• Flexible paid time off and comprehensive family leave policies.

• Enjoy Fridays off during the month of August.

• Fully remote work opportunities available worldwide.

• Stock options to promote long-term growth.

• Monthly stipend for WiFi expenses.

• Access to professional development and educational resources.

• Premium insurance options available for you and your family (for US-based employees).