Data Quality Analyst

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Conduct quality audits and assessments of all data provided by the IDT teams within Care Compass.

• Execute quality validation calls to participants, providers, and home care agencies to verify that all requested services were delivered.

• Identify and amend any missing data from the PACE staff and relay important updates.

• Keep precise records of all scheduled appointments and ensure adherence to regulatory standards.

• Review participant requests submitted by the IDT and confirm that deliverables are received.

• Generate analytical reports of data information for management and prepare recommendations for consideration.

⛳️ Requirements

• An associate degree is preferred, or equivalent relevant experience in a call center environment is also desirable.

• One to two (1-2) years of experience in customer service, quality assurance, and/or auditing is required.

• Must pass a typing assessment with a minimum speed of 40 WPM.

• Bilingual requirement: Proficiency in Chinese.

• Strong written and verbal communication skills are essential.

• Capability to excel in a fast-paced environment and meet designated deadlines.

• Outstanding organizational skills, accuracy, and attention to detail are a must.

• Ability to work independently and collaboratively as needed.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

🏝️ Benefits

• Home Office Equipment Reimbursement after six months of continuous employment up to $600 for approved home office equipment expenses.

• Health insurance coverage.

• Flexible work arrangements available.

• Opportunities for professional development.

• Requirement for a stable internet connection for this remote position.