Czech-Speaking Technical Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver crucial customer and technical assistance to guarantee a smooth experience for users.

• Manage around 20 incoming calls daily with an emphasis on quality and security.

• Identify and troubleshoot technical problems across mobile devices, computers, and accounts.

• Use internal CRM tools to oversee and record customer interactions.

• Uphold high levels of customer satisfaction while adhering to quality standards.

⛳️ Requirements

• Native or C1 proficiency in Czech.

• English (B2) is necessary for training and internal systems.

• Prior experience in a technical support role is essential.

• Advanced knowledge of PCs and high typing accuracy (20+ WPM).

• Proficient in MS Office.

• Familiarity with MacOS and iOS is a notable advantage.

• Strong written and verbal communication skills, with the capability to manage B2B interactions if required.

🏝️ Benefits

• Comprehensive support package available for individuals relocating to Greece.

• Career Advancement: Clear pathways for progression from Tier 1 to Tier 2 and leadership positions.

• Stability: Regular mandatory training sessions to ensure your skills remain current and sharp.

• Supportive and steady workload within a global team setting.