Cyber Support Engineer

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Addressing support inquiries through the Darktrace Customer Portal

• Actively engaging in and initiating client calls to resolve concerns

• Managing the support hotline during assigned shifts

• Clarifying software functionalities to assist customers in maximizing the platform’s capabilities

• Ensuring seamless and effective customer deployments

• Providing assistance to our Japanese clients with post-sales inquiries and issue resolution

• Acting as a liaison between the development team and clients to troubleshoot issues

• Supporting cross-functional technical teams regarding deployment aspects

⛳️ Requirements

• Capability to work independently as well as collaboratively in diagnosing and triaging issues (Essential)

• Proficiency in the Japanese language is mandatory (Essential)

• Strong understanding of Japanese work culture

• Demonstrated ability to work with data and analytical tools (Essential)

• Exceptional communication and interpersonal skills in both English and Japanese, including verbal and written proficiency (Essential)

• Driven, ambitious, and tenacious (Essential)

• Willingness to work on weekends and public holidays (Essential)

• Familiarity with general networking and cybersecurity technologies (Desirable)

• Experience with support and incident response protocols is advantageous (Desirable)

• No prior experience is necessary, but a keen interest in the field and a willingness to learn are essential.

🏝️ Benefits

• Flexible hybrid working arrangement

• Opportunities for professional development