CX Support Agent – Level 1

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and handle Level 1 support inquiries during your designated working hours.

• Address customer inquiries via chat, email, phone, and screen-sharing sessions.

• Resolve questions related to software, accounts, workflows, and usage.

• Assist customers in comprehending product usage with clear and straightforward language.

• Refer intricate issues to Level 2, product, data, or technical teams as necessary.

• Manage account modifications, upgrades, downgrades, and general company inquiries when assigned.

• Ensure clear, empathetic, and precise written communication.

• Remain engaged throughout the shift and actively participate in team check-ins, handoffs, and support coverage.

⛳️ Requirements

• Full professional proficiency in English, both written and spoken.

• Previous experience in customer support, help desk, BPO, SaaS, software, or technical support roles.

• Excellent written communication skills with a strong command of grammar, clarity, and attention to detail.

• Patience and empathy when assisting users with varying levels of technical expertise.

• Capability to simplify software-related questions and explain procedures clearly.

• Familiarity with support tools such as Intercom, HubSpot, Zendesk, Freshdesk, or equivalent systems.

• Strong organizational skills, effective time management, and ability to prioritize tasks.

• Ability to work independently from home while remaining active in team communications.

• Reliable remote work setup and consistent internet access.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible work hours and a supportive remote work environment.

• Access to various employee wellness programs and resources.