CX Business Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide strategic leadership to create innovative business solutions for our clients.

• Identify and engage in long-term initiatives that contribute to the maintenance and growth of accounts.

• Prioritize features for significant initiatives when planning project releases.

• Refine features in the backlog to clearly articulate requirements, benefits, and priorities.

• Optimize delivery processes and methodologies to improve efficiency and outcomes.

• Lead sessions to gather business requirements with client personnel.

• Contribute as part of delivery teams for the development of business cases, design, and testing.

• Assist in mapping requirements to designs while maintaining traceability throughout the process.

• Support the management of client expectations through regular day-to-day interactions.

• Facilitate client understanding of proposed solutions and the business value they will deliver.

• Take ownership and drive the completion of project deliverables.

• Develop, maintain, and enhance client relationships.

⛳️ Requirements

• Over 10 years of experience in business consulting focused on contact centers, self-service, and customer experience projects.

• More than 5 years of experience with large-scale IVR projects.

• Ability to formulate business strategies informed by analytical skills and business acumen.

• Experience in managing large, complex client environments.

• Exceptional written and verbal communication skills.

• Outstanding presentation abilities.

🏝️ Benefits

• Competitive salary.

• Excellent compensation package and benefits.

• A collaborative yet flexible work environment.