Customer Technical Support Specialist – Technology

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide online support to customers post-purchase with inquiries related to smartphones;

• Offer technical assistance, guidance, usage recommendations, device setups, and escalate issues to other departments when needed;

• The specialist is required to assess customer needs and deliver practical, straightforward solutions in accordance with product and/or service protocols;

• Each customer interaction may involve different types of reported issues;

• Utilize systems to log and document support interactions.

⛳️ Requirements

• Minimum age: 18 years;

• Minimum educational requirement: High school diploma;

• Basic computer and typing proficiency;

• Strong communication skills;

• Previous experience in Technical Support is advantageous;

• Must be available to work remotely (home office);

• Residency in São Paulo is required;

• Willingness to participate in in-person training.

• **Home Office requirements**

• Internet connection with a minimum speed of 50 Mbps.

🏝️ Benefits

• Transportation allowance;

• Meal and/or food vouchers;

• Life insurance;

• Funeral assistance;

• Childcare allowance/assistance for children with disabilities;

• Home office allowance;

• Employee discounts on products;

• Dental care coverage;

• Telemedicine services;

• Discounts on gym/sports activities;

• Educational partnerships offering discounted courses;

• Career development plan.