Customer Support Supervisor

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the daily operations of a team of travel consultants

• Manage key performance indicators (KPI), workload, and provide assistance and coaching

• Serve as the primary point of contact for team members

• Actively mentor and develop the team to achieve and surpass performance targets

• Provide leadership for a team of travel consultants

• Collaborate with performance data to enhance team effectiveness

• Create learning programs aimed at addressing both short- and long-term competency gaps

• Equip clients with essential industry information

• Stay informed about necessary regulations (DOT, TSA, passports, visas, etc.)

• Daily monitoring of global distribution systems (GDS) queues to ensure quality control

⛳️ Requirements

• Extensive experience in the corporate travel management sector

• Relevant supervisory experience

• Advanced skills in GDS Amadeus

• Strong critical thinking and problem-solving abilities

• Proficient in Microsoft Office applications

• Excellent verbal and written communication skills in English

🏝️ Benefits

• Flexible working hours and options for remote or work-from-home arrangements

• Opportunities for professional development and career advancement

• Generous vacation days to allow for rest and rejuvenation

• A compensation package that prioritizes fairness, including tools for mental, physical, and financial wellbeing

• Perks and discounts exclusive to travel industry professionals

• A welcoming work environment that values and celebrates diversity