Customer Support Specialist, German

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Provide outstanding, tailored assistance to German-speaking hosts through email, chat, and phone.

• Assist customers in navigating software features and linking properties to Airbnb, Booking.com, and VRBO.

• Analyze and resolve technical queries, system logs, and setup configurations.

• Mitigate difficult situations and convert complex challenges into positive customer experiences.

• Work closely with internal technical and product teams to relay product feedback and enhance platform functionality.

• Keep accurate documentation and contribute insights to enrich the customer support knowledge base.

⛳️ Requirements

• Native or professional proficiency in written and spoken German (C1/C2 level).

• Strong command of professional English.

• Demonstrated experience in a customer-facing support or service role, preferably within a SaaS or tech setting.

• Strong technical skills with logical troubleshooting and problem-solving capabilities.

• Excellent communication abilities and the skill to clearly explain intricate technical concepts.

• Familiarity with Zendesk, ticketing systems, or CRM platforms is a significant advantage.

• Resilient and adaptable mindset with a desire to learn and develop.

🏝️ Benefits

• The flexibility to work from home.

• Salary offered in EUR/USD.

• Coverage for expenses related to computers and gadgets.

• An international team and a diverse working environment.

• Paid compensation through the referral program.

• Opportunities for personal growth and development.

• Virtual team engagement activities.