Customer Support Specialist – French and English

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Addressing customer inquiries concerning our products through incoming calls, callback requests, and emails.

• Starting test scenarios or remote sessions with customers as required in both French and English.

• Taking responsibility for user issues and proactively managing user concerns.

• Recording customer inquiries and problems in Salesforce.

• Collecting information from customers and systems to investigate issues with assistance from next-level support.

• Working autonomously and in collaboration with other teams to resolve complex challenges while consistently enhancing knowledge and skills to deliver the best possible customer experience.

⛳️ Requirements

• Exceptional communication skills are crucial, with the capability to convey information effectively in both written and spoken forms in French and English.

• Prior experience in customer-facing IT support, including assistance with software and hardware configuration and troubleshooting.

• Strong focus on troubleshooting and analytical abilities, along with the capacity to prioritize tasks.

• Willingness to learn new technologies.

• A team player who shares best practices, supports changes positively, and manages time effectively.

• Aiming to be ambitious and seize the growth opportunities provided by GoTo, with aspirations to build a career in IT, customer service, or another technology-related field.

🏝️ Benefits

• Comprehensive health benefits.

• Generous paid time off, which includes paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days.

• Tuition reimbursement and access to both instructor-led and on-demand learning and development programs.

• The Thrive Global Wellness Program, which includes a confidential Employee Assistance Program (EAP), a wellness app, and one-on-one wellness coaching.

• Employee-led communities and programs, such as Employee Resource Groups (ERGs), GoTo Gives, and charitable matching.