Customer Support Specialist, Dutch, English C1

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Provide exceptional customer support through phone and email communications;

• Handle incoming tickets, troubleshoot issues, and ensure prompt follow-up actions;

• Offer first-level troubleshooting assistance and escalate more complex cases when necessary;

• Assist customers in navigating software workflows, settings, and configuration screens following established procedures;

• Aid customers with how-to inquiries and common accounting processes;

• Collaborate with internal specialists regarding escalated issues;

• Ensure accurate documentation of tickets and contribute to the enhancement of the knowledge base;

• Stay updated with new tools, processes, and product enhancements;

• Manage sensitive customer information with the utmost care and security;

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators (KPIs);

• Liaise with developers and cross-functional team members.

⛳️ Requirements

• Native Dutch speaker;

• Excellent proficiency in English communication (minimum C1 level for both spoken and written);

• Strong interpersonal skills with the ability to manage customer expectations in a professional manner;

• Structured and process-oriented mindset towards troubleshooting and ticket resolution;

• Capability to investigate issues systematically and follow documented protocols to determine when to escalate;

• Positive, proactive, and responsible demeanor;

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload);

• Familiarity with CRM systems;

🏝️ Benefits

• Fixed schedule: Monday to Friday, from 9 AM to 5 PM, GMT+2;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation offered in USD;

• Referral rewards for bringing in friends;

• Balance between project demands and personal time, along with an internal health policy;

• Supportive leadership focused on your growth and long-term collaboration;

• Conditions conducive to self-development;

• A culture rooted in trust, with no time-tracking requirements.