Customer Support Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Address customer inquiries via phone, email, or face-to-face interactions.

• Resolve customer concerns and accurately log customer interactions.

• Arrange for deliveries, installations, and service appointments.

• Work in conjunction with internal teams and dealership personnel to ensure smooth service delivery.

• Aid in enhancing customer feedback mechanisms and customer service initiatives.

• Provide operational assistance for dealership billing, inventory management, accounts payable, and office operations.

• Respond to process-related queries and guide dealership employees.

• Assist with month-end closing activities, documentation, and reporting tasks.

• Support dealership teams during peak periods or staffing shortages.

• Engage in the onboarding and training of new staff members.

• Reinforce company policies, procedures, and best practices through effective coaching.

• Identify areas for knowledge enhancement and escalate training requirements.

• Assist in the implementation of new procedures and tools across various locations.

• Contribute to initiatives aimed at improving customer experience and suggest opportunities for enhancement.

• Support billing and accounts receivable processes, manage follow-ups on outstanding balances, and coordinate collections efforts.

⛳️ Requirements

• 1–3 years of experience in customer service, administrative roles, operations support, or a related field.

• Excellent communication, organizational, and problem-solving abilities.

• Capability to multitask and adjust in a dynamic environment.

• Proficient with computer systems and customer service software.

• Willingness and ability to travel at least 50% of the time.

• Openness to learning and adapting to new processes, technologies, and business practices.

• Self-driven, adaptable, and capable of working independently as well as collaboratively in a team.

• Valid driver's license and the ability to travel autonomously.

• Preferred: experience in dealership operations, billing, inventory management, or customer service.

• Preferred: experience in training, onboarding, or mentoring employees.

• Preferred: background in supporting multiple locations or business units.

• Pre-employment background check, education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review will be conducted upon offer.

🏝️ Benefits

• $0 deductible medical insurance with low premiums.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Opportunities for career advancement through training and development.

• Competitive base salary.

• Bi-annual employee incentives.

• 401(k) plan with employer matching.

• A collaborative and innovative workplace.

• Chance to positively impact customer and employee experiences across multiple locations.

• Comprehensive health, dental, vision, and 401(k) benefits for full-time employees.