Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for our users, skillfully managing all customer inquiries via CRM and phone.

• Assess and customize solutions to meet individual needs, ensuring prompt responses and recommending best practices.

• Oversee and respond to community questions and requests, actively engaging with the OpenProject community.

• Deliver insightful feedback to our product, marketing, sales, and engineering teams based on customer interactions.

⛳️ Requirements

• Fluent in German (native/professional level) as well as English (French is an added advantage).

• A minimum of 2 years of experience, preferably within a customer support team in a technology company.

• Familiarity with support ticketing systems in a technical support or helpdesk environment.

• Strong communication and active listening abilities.

• Enthusiastic about open-source software and committed to providing exceptional service to clients and users.

• Enjoy working in a remote-first team with independence and flexibility.

🏝️ Benefits

• Employee perks including job bikes and subsidized childcare.