Customer Support Specialist

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Address and resolve customer complaints to ensure an exceptional customer experience.

• Examine complaints, troubleshoot problems, and identify recurring issues.

• Communicate bugs to the technical team for resolution.

⛳️ Requirements

• Over 1 year of experience as a Customer Support Specialist (via chats, emails, and tickets).

• Willingness to work morning, day, and night shifts.

• Proficient in English (С1 level).

• Familiarity with ticketing systems (such as ZenDesk, Intercom, etc.).

• Excellent communication and problem-solving abilities.

• Strong customer focus and adaptability to various personality types.

🏝️ Benefits

• Fully remote work opportunities.

• Competitive pay with a service contract.

• Clear performance reviews twice a year, including bonus opportunities and salary adjustments.

• Annual allowance for home office enhancements, sports activities, equipment upgrades, and more—customizable to suit your needs.

• Commitment to your development: funding for language courses, access to diverse learning platforms, and a mindfulness benefit with 50% coverage for psychological support.

• Opportunities for career advancement in a rapidly growing project, with the chance to influence technical decisions.

• A culture of acknowledgment: our peer recognition program highlights team contributions.