Customer Support Specialist

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Address customer queries from parents and students through email and chat.

• Manage requests related to billing, subscriptions, refunds, and general course information.

• Record and oversee support tickets using CRM systems and internal tools.

• Diagnose issues and escalate complex cases to the appropriate teams.

• Maintain a supportive and solution-focused tone in all communications.

• Recognize recurring issues and provide insights to enhance processes and customer experience.

• Complete an assessment task lasting approximately two hours if deemed qualified.

⛳️ Requirements

• Proficient in English, both spoken and written.

• A minimum of 6 months experience in customer support.

• Familiarity with CRM systems is required.

• Strong interpersonal, organizational, and problem-solving abilities.

• Ability to work remotely and independently in a dynamic environment.

• Availability to work from 10:00 to 18:00 CDT (17:00 to 01:00 CET).

• Experience in EdTech or online education is a plus.

• Remote leadership experience is advantageous.

• Knowledge of customer service metrics such as CSAT, SLA, and resolution time is beneficial.

• Eligible candidates must complete an assessment task of approximately two hours.

🏝️ Benefits

• Enjoy the flexibility of working 100% remotely with a flexible schedule.

• Be part of a collaborative and supportive international team.

• Access continuous learning and training opportunities.

• Contribute to shaping the future of tech education for children globally.