Customer Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the primary support contact at ecobee.

• Collaborate with our Smart Owners to troubleshoot and resolve both technical and non-technical issues via phone, email, and chat.

• Assist Smart Owners in the installation of ecobee devices.

• Offer guidance and knowledge to help our Smart Owners set up their devices for optimal comfort and energy efficiency.

• Deliver an unforgettable experience to our Smart Owners during your initial 8 weeks of paid training, which includes remote classroom instruction and phone training.

⛳️ Requirements

• Strong customer service experience is essential, whether gained in the food service, hospitality, or retail sectors.

• Excellent verbal and written communication skills with the capability to convey information across various platforms.

• Demonstrated ability to manage multiple tasks and effectively utilize various tools and systems to address customer inquiries.

• Capacity to independently search for and find answers using available knowledge and resources.

• A strong desire and enthusiasm to learn and adapt to new technologies, with a foundational understanding of smart home devices, home automation, and virtual voice assistants.

• Ability to attentively listen to and document all interactions with Smart Owners in real-time.

• A genuine passion for customer support, an eagerness to learn, and an appreciation for challenges!

🏝️ Benefits

• Medical, dental, and vision plans.

• Life insurance, long-term disability, flexible spending, and health savings accounts.

• Accrued paid time off.

• Paid holidays (10 for Ontario, 11 for British Columbia).

• RRSP retirement benefits.