Customer Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide first-line support by addressing requests from customers and internal users through chat, email, and occasionally by phone in English.

• Offer consultations regarding our range of products and services, including Cloud, CDN, Hosting, AI, and more.

• Troubleshoot technical issues by delivering technical diagnostics, gathering information about customer and user incidents, and escalating to higher levels of technical support when necessary.

⛳️ Requirements

• At least 1 year of experience in Technical Support.

• Solid understanding of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient in hardware and software diagnostics (including reading logs, etc.).

• English proficiency at a B2 level or higher.

• Exceptional customer advocacy and interpersonal skills.

• Strong ability to solve problems.

• Quick learner who is organized and a collaborative team player.

• Responsible, courteous, and optimistic with excellent communication abilities.

• Capable of articulating complex concepts in a clear and simple manner.

• Proficient in task prioritization.

• Nice to have: Experience with Cloud, CDN, or Hosting environments.

• Nice to have: Experience with Linux and API integration.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office work depending on your role.

• Ability to work from anywhere in the world for up to 45 days per year.

• Private medical insurance for you and your family.*

• 5 additional vacation days.*

• Additional fully paid sick leave days.*

• Allowance for significant life events and birthdays.

• Language classes.

• Modern office environment with complimentary snacks, drinks, and entertainment options.*

• Team sports activities.*